Cancellation and Returns

Return Conditions

When receiving your order, open the package in the courier's presence and inspect the product. If you unexpectedly find a problem with any product, do not accept the package. Ask the courier to prepare a report and arrange for the courier company to return it to us.

Products purchased from our online store may be returned within 14 (fourteen) days of delivery by contacting our online store team, provided their packaging has not been opened, they have not been used and they remain in a resalable condition. Packages sent without approval from our online store team will not be accepted from the courier. Returns of products with opened packaging, used or damaged products and similar items cannot be accepted.

Return the product unused and undamaged, without damage caused by misuse, in its intact original packaging (without packing tape or stickers attached), together with any gift and all standard accessories. Complete the return section at the bottom of the invoice and include the original invoice. Send the package with shipping payable by the recipient using the courier company that will be specified to you. If you use another courier, you must pay the shipping cost. Shipments sent through another courier with shipping payable by the recipient cannot be accepted.

Under General Communiqué No. 385 of the Tax Procedure Law, the relevant sections of the invoice containing the return section must be completed in full, signed and returned with the product. If the product was invoiced to a company, that company must send it with a return invoice issued as the product unit price plus VAT, excluding any share of shipping costs. Returns cannot be completed without these procedures.

The product price will be refunded within 5 (five) working days after your return is approved. Depending on the bank and credit card, a credit card refund may take an average of 2–3 weeks to appear in your bank account. The process after the amount has been transferred to the bank is outside Seoul Secrets' responsibility.

Cancellation Conditions

You may cancel an order placed by mistake or one you no longer wish to receive. For prompt processing, please call the telephone number in our contact section. Email enquiries may be delayed, particularly during busy periods, and the product may already have been dispatched by the time the email is reviewed.

If the product has not yet been handed to the courier, the full amount will be refunded using the original payment method. If it has been dispatched, the refund will be made after deducting the shipping charge or charges.